FAQ

                                      

We've gotten better at this whole running-a-bike-shop-during-a-global-pandemic-and-bike-shortage thing. This season, you can expect organized chaos!


General shop operations stuff:

Our doors are open to the public, no appointment necessary! Please wear a mask, be mindful of social distancing in the shop, and stay home if you feel sick/have tested positive/just returned from an island cruise with your influencer friends. As the season picks up, you may need to wait outside before entering the shop as we can only allow a limited capacity of customers inside at one time. We're open 10 - 6 Tuesday thru Friday and 12 - 5 Saturdays.

Do I need to wear a mask in your store if I'm fully vaccinated?

Yes, according to Burlington's latest mandate we are back to masking in retail stores regardless of vaccination status, so please wear one!

I want to get my bike worked on, what should I do?

Come by the shop and we'll get you an estimate on the spot. Service like flat tire repairs and accessory add-ons can usually be done while you wait. We can be flexible with turnaround, but in general more in-depth service will require you to leave your bike with us for at least a week. Tune-ups are scheduled out about a month during our busy season. Alternatively, we can schedule an appointment for you to drop your bike off and have service done the day of – just ask about our schedule.

I'm interested in purchasing a bike, can I come by to check out your selection?

You sure can! Our selection varies by season. During the winter, we're turning out refurbished used bikes like crazy, so we'll have a great stock of ready-to-ride bikes to choose from through early spring. Once the season (and the weather) heats up, so does our service schedule – because we're unable to refurbish bikes as quickly as they are donated, we'll have you choose from our selection of fixer-uppers, make a deposit, and book it out a few weeks for service.

Our selection of new bikes is small these days due to industry delays, please call ahead if you're looking for a particular model.

I left a voicemail and you never got back to me!

We're so sorry but when we're swamped, so is our voicemail box! Please try calling again during our open hours, e-mail us at info@oldspokeshome.com, or slide into our DMs on Instagram or Facebook. We're much more responsive there.


You can always give us a call at (802) 863-4475 or DM us on the socials with more questions. Thank you for supporting your local nonprofit & bike shop...and happy biking!

 

 

OLD SPOKES HOME

331 North Winooski Ave.
Burlington, Vermont 05401
Tel:
(802) 863-4475
 

HOURS

Tuesday, Thursday, Friday: 10am - 6pm  Wednesday: 10am-5pm
Saturday: 12pm - 5pm
Sunday: CLOSED
Monday: CLOSED

 

We are now OPEN TO THE PUBLIC! Ask about our service schedule. 

 

 

COMMUNITY WORKSHOP

Our retail shop and Community Workshop are now under the same roof! Come in anytime we're open.

Volunteer nights are BACK! Check our Events page to stay up-to-date on classes, workshops, and group rides.

CREATING ACCESS TO BIKES AND THE OPPORTUNITIES THEY PROVIDE FOR OUR WHOLE COMMUNITY.


 

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