FAQ

                                      

We are always striving to improve our operations at Old Spokes Home, and we are expecting our 2023 operations to be smoother than ever.


General shop operations stuff:

Our doors are open to the public, no appointment necessary!

I want to get my bike worked on, what should I do?

Come by the shop and we'll get you an estimate on the spot. Service like flat tire repairs and accessory add-ons can often be done while you wait. We can be flexible with turnaround, but in general more in-depth service will require you to leave your bike with us for at least a week. When things get really busy, tune-ups are scheduled out about a month, and we may ask you to take your bike with you depending on our current storage constraints. We can schedule an appointment for you to drop your bike off and have service done the day of – just ask about our schedule.

I'm interested in purchasing a bike, can I come by to check out your selection?

You sure can! Our selection varies by season. During the winter, we're turning out refurbished used bikes like crazy, so we'll have a great stock of ready-to-ride bikes to choose from early spring until they are gone. Once the season (and the weather) heats up, so does our service schedule. Because we're unable to refurbish bikes as quickly as they are donated, we'll have you choose from our selection of fixer-uppers, make a deposit, and book it out a few weeks for service.

Our selection of new bikes is small these days due to industry delays, please call ahead if you're looking for a particular model.

I left a voicemail and you never got back to me!

We're doing our best to check our voicemail and be responsive. If you don't hear back, please try calling again during our open hours, e-mail us at info@oldspokeshome.com, or slide into our DMs on Instagram.


You can always give us a call at (802) 863-4475 or email info@oldspokeshome.com with more questions. Thank you for supporting your local nonprofit & bike shop...and happy biking!